Client Director
- Agency - Content
- London, United Kingdom / Remote
Our client, a growing Content Advisory business that works with scaling Tech and Venture Capital businesses, is looking to add a Client Services Lead to its rapidly scaling team.
The business is looking for a tenacious individual to work across both business-led projects and its client base as it looks to continuously deliver best in class content and strategy for its growing client base.
Role
- Leading the client services, with a ‘god view’ across all accounts. This will require strong oversight of day-to-day activity, and overarching strategy.
- Acting as the client lead, and ultimate escalation point for multiple client accounts & projects across the client portfolio.
- Monitoring and driving quality control and quality improvement, as well as standardisation across delivery.
- Managing the client services team and ensuring execution is superlative, and goals and deadlines consistently met.
- Leading by example on best practice and industry knowledge across content and client markets, setting the team up for excellence on accounts, and challenging/soundboarding the team on decisions / ideas.
- Running client accounts where required.
- Maintaining & nurturing key client relationships and leading on identifying upsell opportunities.
- Scoping and budgeting new work with both new and existing clients.
- Developing the strategic direction for new business opportunities.
- Creating a structure for, and playing an active role in, lead generation.
- Leading conversations with prospects & identify opportunities; lead the pitching and proposal process.
- Playing an active role in business strategy discussions.
Requirements
- A consummate content strategist and account manager, with demonstrable 7+ years experience.
- A logical thinker, able to wrangle information and create simple but brilliant plans and strategies.
- You can write, and edit.
- You’ll relish not just leading, but also rolling up your sleeves and diving in – from refreshing a content strategy, to researching and learning how to utilise a tool to help a client.
- You’ll have worked on content and content campaigns in a tech startup or scaleup, at a VC, in a PR, communications or advisory business.
- Experience with B2B SaaS, fintech and/or the investment industry (especially VC)VC is a prerequisite.
- You have experience managing junior team members, and pitching for, and leading on, client accounts.
- You’ll get excited about searching for new opportunities and clients, whether diving into your contacts, or getting out there and networking.
- Your knowledge of content and media will be strong – preferably nerdy; you’re easily able to reach for examples of it being done well, and be passionate about discussing those. You’ll also enjoy following developments in both content and Silicon Valley.
- You’ll combine expertise with common sense, able to strategise and work tactically to get results.
- You’ll also have a good understanding of B2B marketing and content marketing.
- And you’ll be a confident and genuine relationship-builder.
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